Shipping to: Germany:
We offer free shipping within Germany.
The delivery time for shipping in Germany is 3 - 5 working days.
Shipping International:
International shipping costs 5.80 euros.
Free international shipping for orders over 150 euros.
The delivery time for international shipping is 7 - 20 working days.
For customers from Switzerland: Please note that customs duties may be due, which often have to be paid upon delivery of the package.
You ordered from us but you don't like the product or you received a damaged item? No problem!
We have gotten rid of paper return receipts. The following link will take you to our returns portal, where you can process your return online using your order number and email .
You can easily register your return in the returns portal.
For shipments with a value over €39.95 you will receive a DHL label here. This will be deducted from your refund at €5.49.
For small shipments with a value of less than 39.95 or stationery up to A4
you can also register the revocation via the portal. Please send the items independently with a 1.60 stamp to:
Fleuriscoeur
At the hedge 2
16833 Fehrbellin
For returns outside Germany
you can also register the revocation via the portal. Please send the shipments yourself to:
Fleuriscoeur
At the hedge 2
16833 Fehrbellin
Germany
You can return items to us within 14 days. As soon as we have received your return, you will receive an email confirming receipt of the return. After checking the return, the corresponding amount will be refunded (minus EUR 5.49 for return shipping if you have created a label via our portal) - according to the payment method you chose. Processing and refunds may take up to 7 days. For more information, take a look at our cancellation policy .
Do you still have questions?
Call us at: 03393/2609675
Or write us an email to: info@fleuriscoeur.com
1. How can I pay?
You can pay via Paypal, Sofortüberweisung, Klarna or advance payment.
Payment details for payment in advance:
Jacqueline Eitzert
IBAN: DE45110101002497911237
BIC: SOBKDEBBXXX
solarisBank
Purpose: Your order number
2. How long does it take for my order to reach me?
Our delivery time to Germany is 3-5 days. Internationally it takes 5-9 days.
3. How does a return work?
You can easily register your return online using our returns portal without having to fill out the annoying paper. For shipments over 45 euros from Germany, you can also have a return label created.
4. Where are the jewelry made?
All parts and materials used for this piece of jewelry come from certified manufacturers in Italy, England, Thailand and India.
This means, among other things:
Responsible supply chains and respect for human rights
Applying procedures that ensure health, environmental protection and safety
Responsible mining or use of recycled materials
You can find more information about sustainability here .
5. Do you rent accessories and jewelry to stylists, models and photographers?
We are happy to work with other creative minds and often lend out jewelry and accessories. However, we choose the people we work with very carefully. So you should bring a good portfolio with you.
6. I am a business customer. Do you offer reseller discounts?
We would be happy to make you a personal offer with a reseller discount, with a minimum purchase quantity of 400 euros net.
Care 925 sterling silver jewelry pieces
Your piece of silver jewelry is waterproof. However, you should not let it come into contact with chemicals such as cleaning products or pool water. To prevent oxidation, it is best to store your piece of jewelry in the bag provided. If your piece of jewelry does tarnish, you can simply clean it again with a soft toothbrush and a little mild soap.
Caring for gold-plated jewelry
Your piece of silver jewelry is gold-plated with high quality, but you should not let it come into contact with water and chemicals such as cleaning products or perfume. To prevent oxidation, it is best to store your piece of jewelry in the bag provided. Then you will enjoy your piece of jewelry for many years.
If you have any questions about your order, custom orders or other Fleuriscoeur issues, please do not hesitate to contact our customer service.
During our business hours we will usually answer your question within 24 hours.
Write to us: info@fleuriscoeur.com
Or call us at: 033932/609675
Together as a mother-daughter duo, we founded Fleuriscoeur in 2013. We were tired of heavy, clunky jewelry that everyone has. Our dream jewelry has always been delicate with small, special elements. Our greatest source of inspiration is nature. We really enjoy going for walks together and are always finding new, beautiful details that we include in our collections.
We source all of our jewelry from certified manufacturers . These are members of the Responsible Jewelery Council. A non-profit association founded with the aim of controlling ethical, social and environmental practices throughout the supply chain. This means: responsible supply chains and respect for human rights, use of processes that ensure health, environmental protection and safety, responsible mining or use of recycled materials. For our jewelry we work with small businesses based in Thailand, Italy and India. We complete and ship the pieces of jewelry ourselves in our studio.
Of course, great jewelry needs beautiful packaging. You will receive your jewelry in an FSC-certified box. Inside you will find the jewelry protected by organic linen bags. You can use these perfectly to store your jewelry. In every order you will also find care instructions and a voucher, postcard or other small gift for you.
All of our jewelry is made to the highest quality. Every piece of jewelry is checked again before shipping.
We use high-quality, certified 925 sterling silver for our silver jewelry. It is at the same time resistant and has a high material value. 925 sterling silver combines 92.5% silver with other metals. Copper is usually used here. The combination of the two metals ensures that sterling silver is harder than pure silver.
Caring for gold-plated jewelry
Your silver piece of jewelry is high-quality gold-plated. However, you should not let it come into contact with water and chemicals such as cleaning products or perfume. To prevent oxidation, it is best to store your piece of jewelry in the bag provided.
